Terms and Conditions

Terms and Conditions – Averne & Co.

Last updated: 3-9-2025
Email: info@averneandco.com

1. Applicability

1.1 These terms and conditions apply to every visit to and use of our website, as well as to all offers, orders, and agreements between Averne & Co. (“we/us”) and you as the consumer (“you/your”).
1.2 By using the website or placing an order, you agree to these terms and to our Privacy and Cookie Policy.

2. Conditions of Use & Orders

2.1 You declare and guarantee that:
(a) you are a natural person aged 18 years or older;
(b) you are legally authorized to enter into a binding contract with us; and
(c) you are acting for personal, non-commercial purposes.
2.2 Complaints may be submitted in writing or by email to info@averneandco.com.
2.3 Any warranties are void in cases of misuse, fraud, or violation of applicable law.
2.4 An “order” constitutes your offer to purchase products under these terms, and our email confirmation establishes the agreement.
2.5 If you are no longer permitted to use the website, you cannot place new orders.

3. Personal Use

You may only purchase products for personal and non-commercial use and not on behalf of another person or entity.

4. Prices, Taxes & Errors

4.1 Unless otherwise stated, all prices include VAT (if applicable) and exclude shipping costs.
4.2 Import duties, customs fees, taxes, and other charges (for shipments outside your customs area) are the buyer’s responsibility and are not included in the product price. You are responsible for compliance with your country’s import laws.
4.3 We make every effort to ensure accuracy. In the event of a clear pricing or description error, we may correct or cancel the order and refund any payments made.
4.4 Prices and availability are subject to change at any time.

5. Order Processing & Allocation

5.1 Orders are processed on a “first come, first served” basis according to availability.
5.2 We reserve the right to cancel any order (for example, due to unavailability or suspected fraud). In such cases, the full payment will be refunded.
5.3 These terms form part of every agreement and supplement any applicable promotional conditions.

6. Payment

6.1 Payment can be made using the methods offered at checkout.
6.2 By completing payment, you confirm that you are the rightful owner or authorized user of the payment method used.
6.3 If a payment fails or is reversed, we may cancel the order.

7. Delivery

7.1 We deliver to the countries and addresses offered at checkout. The estimated delivery time is displayed at checkout and in your order confirmation.
7.2 If a delivery attempt fails or the package is not collected in time, additional costs may apply, or the order may be returned to us.
7.3 To the extent permitted by law, we are not liable for delivery delays caused by circumstances beyond our control.
7.4 If an item is unavailable after ordering, we will inform you and offer either a refund or a suitable alternative.
7.5 Estimated delivery time: typically 2–30 business days, in exceptional cases up to 16 weeks, unless otherwise specified in the product description.

8. Order Modification or Cancellation

8.1 As long as your order has not been processed or shipped, you may request modifications or cancellation by email.
8.2 Once your order has been processed or shipped, cancellation is no longer possible; you may then proceed via the return process described in Section 10.

9. Defective or Incorrect Items

9.1 Please inspect your order upon receipt.
9.2 If you receive a defective or incorrect item, contact us within 7 days of delivery at info@averneandco.com, including your order number and clear photos.
9.3 After review, we will offer either a replacement or a refund (including standard outbound shipping costs if legally required).

10. Right of Withdrawal, Returns & Refunds

10.1 You have the legal right of withdrawal within 14 days after receiving your order, without giving any reason.
10.2 We also offer a 30-day return period as a gesture of goodwill, provided the item meets the conditions below.
10.3 Return conditions: items must be unworn, unwashed, with all original tags attached and in original packaging. For hygiene reasons, certain items (e.g., underwear) may be excluded; this will be clearly indicated on the product page.
10.4 Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product. Please use a trackable shipping method.
10.5 Once your return is received and inspected, we will issue a refund within 14 business days via the original payment method (excluding outbound shipping, unless required by law).
10.6 Personalized or made-to-order products are not eligible for return unless defective.

11. Discount Codes & Promotions

11.1 Discount codes are personal, non-transferable, non-exchangeable for cash, and valid only within the specified period and conditions.
11.2 Discounts cannot be combined unless explicitly stated.
11.3 If part of an order is returned, the discount will be adjusted proportionally.

12. Acceptable Use of the Website

12.1 You may not:
(a) damage or impair the website’s functionality or availability;
(b) engage in illegal or harmful activities;
(c) upload or distribute malware or malicious code;
(d) use automated systems such as scrapers, bots, or spiders;
(e) bypass robots.txt instructions;
(f) use website data for unsolicited marketing;
(g) harass or mislead users;
(h) reverse-engineer or copy website code;
(i) benchmark or replicate our products or services;
(j) sell, sublicense, or rent access to the website;
(k) reframe or republish website content without permission; or
(l) place speculative, false, or fraudulent orders.
12.2 You are liable for any damages resulting from prohibited activities.

13. External Links

13.1 Links to third-party websites are provided for convenience only. We have no control over, and accept no liability for, their content or practices.
13.2 Linking to our site is allowed only if lawful and not harmful to our reputation.

14. Intellectual Property

14.1 All content, images, logos, designs, and source code are protected by intellectual property rights.
14.2 You may not copy, distribute, modify, or republish any materials from our website without prior written consent.

15. Privacy & Cookies

15.1 We process personal data in accordance with our Privacy and Cookie Policy (available on our website).
15.2 By using our website, you consent to the use of cookies as described in that policy.

16. Security & Viruses

16.1 We cannot guarantee that the website will be error- or virus-free.
16.2 You are responsible for maintaining appropriate IT security (e.g., antivirus software).
16.3 Conducting or attempting any (D)DoS attack or similar action is strictly prohibited.

17. Liability

17.1 To the fullest extent permitted by law, we exclude liability for:
(a) third-party content;
(b) incomplete, outdated, or inaccurate information;
(c) indirect or consequential losses, such as loss of profit, goodwill, or opportunity; and
(d) delays or interruptions caused by force majeure.
17.2 Our total liability, whether in contract or tort, is limited to the total order amount or, if lower, the amount paid by our liability insurer.
17.3 Nothing in these terms excludes liability for fraud, gross negligence, or willful misconduct, or any liability that cannot legally be excluded.

18. Indemnification

You agree to indemnify and hold harmless Averne & Co. from any claims, damages, or losses arising from your unlawful use of the website or violation of these terms.

19. Force Majeure

In the event of force majeure (including strikes, natural disasters, government actions, transport disruptions, or power/network outages), we may suspend or cancel our obligations without liability for resulting damages.

20. Amendments

We may update these terms from time to time. The version most recently dated at the top of this page applies to new orders.

21. Enforcement

If we suspect a violation of these terms, we may issue warnings, suspend orders, refuse payments, block website access, or take legal action as necessary.

22. Termination & Suspension

22.1 You may stop using the website at any time.
22.2 We may suspend or terminate the website or your access, at any time and without prior notice, if deemed necessary.

23. Survival

Provisions that by nature are intended to survive termination—such as Liability, Indemnification, and Intellectual Property—shall remain in full effect.

24. Miscellaneous

24.1 If any clause is found invalid or unenforceable, the remaining provisions remain in effect.
24.2 All rights and remedies under these terms are cumulative and not exclusive of any other rights.
24.3 These terms do not create any enforceable rights for third parties unless required by law.

25. Governing Law & Jurisdiction

These terms and all related agreements are governed by Dutch law (without prejudice to mandatory consumer protection laws in your country of residence).
Disputes shall be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory law requires otherwise.

26. Company Details

Averne & Co.
Email: info@averneandco.com

27. Definitions

  • Agreement: the order confirmed by us via email.

  • Customer / you / your: the consumer purchasing via our website.

  • Website: the Averne & Co. online store.

  • Product: any clothing or accessory offered on our website.

  • Order Confirmation: our email confirming acceptance of your order.

  • Payment Provider: the third-party service processing your payment.

  • Intellectual Property Rights: all copyrights, trademarks, designs, and related rights.

  • Force Majeure: events beyond our reasonable control preventing fulfillment of obligations.

About Averne & Co.

Welcome to Averne & Co. – your destination for timeless, high-quality fashion with a modern and elegant touch.
Our mission: to help everyone look and feel their best through refined design, premium materials, and effortless sophistication.
Why shop with Averne & Co.?

  • Curated collection: carefully selected pieces crafted for lasting quality.

  • Always on-trend: new drops and curated edits to refresh your wardrobe.

  • Personal service: we’re here to help with sizing and styling advice.

  • Safe & simple shopping: fast processing, secure payments, and a 30-day return policy.