At Averne & Co., we want you to be completely satisfied with your purchase. If you would like to return or exchange an item, please contact us within 30 days of receiving your order at info@averneandco.com.

In your email, please include:

• Your order number
  
• The reason for your return or exchange
  
• If the item is damaged or defective, please attach a photo of the product
  

Our team will provide you with detailed return instructions and ensure the process is handled smoothly and efficiently.

You can return your item within 30 days of receiving your order. Please make sure to contact us within this period so we can assist you with the return process.

Once we have received your return at our warehouse, the full amount will be refunded to your original payment method within 5 business days.

At Averne & Co, we believe in making your shopping experience as effortless as possible — that’s why we cover all shipping costs for you. Every order is shipped completely free of charge, no matter where you are. It’s our way of ensuring a smooth, convenient, and worry-free delivery experience.

After placing your order, you will receive a shipping confirmation email — usually the same day. This email contains all the important details about your shipment, including a Track & Trace link that allows you to easily follow your order every step of the way until it arrives at your doorstep.

Our average delivery time is between 7 and 14 business days. We understand this may be slightly longer than what you’re used to, but there’s a good reason for it. At Averne & Co, we choose to bundle and optimize our shipments to reduce unnecessary transport and lower our environmental impact.

By doing so, we help minimize CO₂ emissions and avoid the excessive costs and waste caused by rushed deliveries — all while keeping shipping completely free for our customers. A little more patience helps us all move toward a more sustainable future.

Yes, absolutely. Your payment is 100% secure when shopping with us. Our website uses advanced SSL encryption technology to protect your personal and payment information at all times. This means your data is safely transmitted and cannot be accessed by third parties.

Each of our products includes a size chart to help you find the perfect fit. Simply refer to the chart on the product page to determine which size suits you best.

All our clothing pieces are crafted from high-quality materials, mainly wool, linen, and cotton. Each product page clearly states the specific fabric used, so you always know exactly what your garment is made from.